Award-Winning AI and Machine Learning Companies and Solutions Are Recognised by a Prestigious International Programme
The sixth annual AI Breakthrough Awards programme, run by AI Breakthrough, a top market intelligence organisation that honours the top businesses, technologies, and products in the current global Artificial Intelligence (AI) market, has named Uniphore as the “Best Conversational AI Platform.” Uniphore is one of the largest global conversational AI providers for the enterprise and one of the largest providers of AI-native conversational AI globally.
The only platform that offers conversation capture/recording, thorough analytics, AI, and automated processes across several languages in real-time is Uniphore’s X platform, which combines both internal and acquired technology. Both the most recent Q for Sales and the company’s contact center-focused U applications are built on the X platform.
The X platform has a strong architecture and is equipped with emotion AI, knowledge AI, low code/no code technology, computer vision, and robotic process automation (RPA). The X platform helps to improve the customer experiences by developing seamless customer journeys and enabling virtual sales scenarios, while also helping sales teams to communicate with both current and potential customers more effectively.
“We’re pleased to have earned the ‘Best Conversational AI Platform’ award from AI Breakthrough. According to Umesh Sachdev, co-founder and CEO of Uniphore, “We’ve defined our aim to revolutionise every area that touches the customer within a company from the outset. We’ve reached business scale with our AI-native platform, which integrates Knowledge AI, Generative AI, and Emotion AI, and which more than 725,000 people across 1500 enterprises worldwide are using. This platform is establishing itself as a model for reference design for expanding AI in businesses.
The goal of the AI Breakthrough Awards is to recognise innovation, hard work, and success in a variety of fields related to artificial intelligence and machine learning, including generative artificial intelligence, computer vision, AIOps, deep learning, robotics, natural language processing, industry-specific AI applications, and many more. More than 3,200 nominations from more than 20 different nationalities were submitted for this year’s programme.
“In the area of conversational AI, Uniphore is a real pioneer. According to James Johnson, general director of AI Breakthrough, “Their X platform helps streamline operations across enterprises by enabling more efficient, productive, and personalised communications with customers, employees, and other stakeholders. “Uniphore enables its customers to leverage data from every conversation, to bring the full value of AI and automation to CX without sacrificing costs or quality,” according to a statement from the company. “By uniquely combining intent, sentiment, emotional, and tonal analysis across every enterprise conversation.”
Source : Businesswire